Returns & Refunds

If your order is not quite right, we want to put it right. This page explains your 14-day right to cancel, how refunds work, and what to do if an item arrives damaged or faulty.

14-Day Right to Cancel

You have 14 days from the day you receive your order to cancel it and ask for a refund, without giving a reason. Simply tell us clearly that you wish to cancel, then send the goods back within 14 days of telling us.

Sealed Products

For health and hygiene reasons, the right to cancel does not apply to products that are not suitable for return once their seal has been broken after delivery, such as opened essential oils and body oils. Products returned under your right to cancel must be unopened, in their original sealed packaging.

Your Refund

We refund the price of the products and the standard delivery cost within 14 days of receiving your notice of cancellation. We may wait until the goods are back with us, or you show proof that you sent them. Refunds go to the payment method you used.

How to return an item

  1. Contact us through our contact page within 14 days of receiving your order. Give your order number and say which items you are returning.
  2. We will confirm and send you the return address.
  3. Send the items back within 14 days of telling us, well packed and in their original sealed packaging. We recommend a tracked service and keeping your proof of postage.
  4. Once we have received and checked the goods, we process your refund.

If you cancel under your right of withdrawal, the cost of returning the goods is paid by you. We do not refund any extra delivery cost if you chose a delivery option more expensive than our standard one. You are responsible for any reduction in value of goods caused by handling beyond what is needed to check what they are.

Damaged, faulty or wrong items

If your order arrives damaged, defective or not as described, please contact us as soon as you can with your order number and a photo. We will repair, replace or refund the item at no cost to you, including return postage. Under Spanish consumer law you have a legal guarantee of 3 years from delivery for new goods, and this page does not affect that right or any other statutory right you have.

Cancelling before dispatch

To cancel an order that has not yet shipped, contact us as soon as possible and we will refund you in full.

Model withdrawal form

You do not have to use a form, but if you wish you can copy this text into your message: “I hereby give notice that I withdraw from my contract of sale of the following goods:

. Ordered on [date], received on [date]. Order number: [number]. Name: [your name]. Delivery address: [your address]. Date: [date].”

See also our Shipping & Delivery and Terms & Conditions.