Your Questions, Answered.
Transparency is at the heart of our boutique process. From our manual fulfillment in Spain to our botanical sourcing standards, find everything you need to know about the VivaForte experience.
Category 1: Our Process & Quality
Q: What does “Manual Fulfillment” mean for my order?
A: Unlike mass-automated warehouses, every VivaForte order is hand-inspected and personally packed in our Spanish studio. This ensures the highest quality control and a personal touch in every shipment.
Q: Are your supplements and oils lab-tested?
A: Yes. Every botanical and supplement we offer meets strict European safety standards and undergoes rigorous testing to ensure purity and potency.
Q: Why are some products occasionally out of stock?
A: Because we prioritise small-batch quality and botanical freshness over mass production, we sometimes limit quantities to ensure you receive the most potent products available.
Q: Are your essential oils therapeutic grade?
A: We source only 100% pure, single-origin botanicals. Every oil is tested for purity to ensure it is free from synthetic fillers, matching the highest industry standards for wellness.
Q: How should I store my supplements and oils?
A: To maintain the integrity of our natural ingredients, we recommend storing products in a cool, dry place away from direct sunlight. Our glass packaging is specifically designed to protect against UV degradation.
Q: Do your products contain any artificial binders or fillers?
A: No. Our philosophy is “Design-led Wellness,” which means we strip away the unnecessary. Our supplements focus on clean, active ingredients without magnesium stearate or artificial colors.
Category 2: Shipping & Logistics
Q: How long will it take to receive my order in Spain?
A: Because we prioritise care over speed, please allow 1-2 business days for preparation. Once shipped, mainland Spain deliveries typically arrive within 2-4 business days.
Q: Do you ship internationally?
A: We currently ship throughout the European Union and select international destinations. Shipping times vary by location.
Q: Can I change my shipping address after placing an order?
A: Because we use a manual fulfillment process, there is a small window where we can update your details. Please contact our studio via our contact page within 2 hours of your order to request a change.
Q: Do you offer “Express Shipping” in Spain?
A: We focus on a careful, measured delivery process to ensure product safety. While we don’t offer “next-day” rush shipping, our standard courier service in Spain is highly reliable and tracked.
Q: Is the packaging eco-friendly?
A: Yes. Part of our commitment to wellness includes the planet. We use recyclable cardboard, biodegradable fillers, and minimal plastic in all our manual fulfillment.
Category 3: Returns & Safety
Q: Can I return a supplement if I’ve opened it?
A: For health and safety reasons, we can only accept returns on items that are unopened with the original hygiene seals intact. Please see our Returns page for full details.
Q: Do I need an account to place an order?
A: You can check out as a guest, but creating a VivaForte account allows you to track your orders, view your purchase history, and receive early access to new botanical releases.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, AMEX), Apple Pay, and Google Pay through our secure, encrypted checkout.
Q: I am buying this as a gift; do you include invoices in the box?
A: As a boutique studio, we ensure our packaging is “gift-ready.” We do not include price-on-paper invoices inside the box; your receipt is sent digitally to your email.