Frequently Asked Questions

Our single essential oils are sold as pure essential oils with nothing added. The few exceptions are oils supplied pre-diluted, and the product page always says so clearly. Each page also shows the botanical name, aroma and safety guidance.

Therapeutic grade is a marketing term with no official standard, so we do not use it. Instead, every product page lists the botanical name and safety information, and our Quality Standards page explains how we choose our oils.

Essential oils are highly concentrated. Never apply them undiluted to the skin, never swallow them, and keep them away from children, pets, eyes and flames. Take extra care if you are pregnant, breastfeeding or have a medical condition, and speak to a healthcare professional first. Read our Essential Oil Safety page before using a new oil.

Most of our single essential oils are available in 10ml and 30ml. Choose your size on the product page.

Keep bottles tightly closed and upright, in a cool, dry place away from direct sunlight and heat. Stored well, your oils will keep their aroma for longer.

We keep our stock modest so that oils stay fresh. If something you want is out of stock, contact us and we will let you know when it is expected back.

We prepare orders within 1 to 2 business days. After dispatch, delivery takes about 3 to 5 business days in Spain (mainland and Balearic Islands) and 5 to 10 business days in the rest of the EU. You will receive tracking details by email.

We deliver to Spain (mainland and Balearic Islands) and to all other EU countries. The options available for your address are shown at checkout. If your country is not offered, please contact us.

In Spain, standard delivery is 4.95 euros and free on orders over 50 euros. To the rest of the EU, delivery is 12.95 euros and free on orders over 80 euros. Your final cost is always shown at checkout before you pay.

Contact us as soon as possible after placing your order. If your parcel has not yet been dispatched, we will update the address for you.

We do not currently offer express or next-day delivery. All orders are sent by tracked courier.

Orders delivered within the EU do not attract customs charges. We currently deliver within the EU only.

Yes. You have 14 days from receiving your order to cancel it and ask for a refund, without giving a reason. For hygiene and health reasons, products whose seal has been broken after delivery cannot be returned. If an item arrives damaged or faulty, contact us and we will put it right. Please see our Returns and Refunds page for full details.

You can check out as a guest, or create a VivaForte account to track your orders and view your purchase history.

You can pay by credit or debit card, Apple Pay, Google Pay, Amazon Pay or Klarna, depending on what is available for your order at checkout. Payments are processed securely, and we never see or store your full card details.

Your order confirmation and receipt are sent to your email address. If you need an invoice with specific company details, contact us with your order number.

We do not include prices in the parcel. Your receipt is sent digitally to your email address, so you can send your gift directly to the recipient.